Help & support
In Cohort Two, or want to be?Your next session and link, attendance that wasn’t recorded, a place or a group: get it sorted on Self Assist.Quick answers. A real email for everything else.
These are the questions that come up often. If yours isn’t below, scroll to the bottom and email us directly. The founder reads every one.
What is OCH?+
OCH is a daily-practice cyber career platform for African learners. You take one short scored drill a day; passing enough of them builds verifiable evidence employers can check. Your coach Debbie picks the drill and answers questions along the way. The goal is to close the gap between what you can actually do and what an employer can verify.
Is it free?+
The platform is, for everyone: drills, missions, milestones and your Proof page cost nothing, and you never need a card. Debbie, your coach, has a free daily allowance on the web. Pro unlocks her full coaching and the Pocket Buddy on WhatsApp, at KES 550 a month for students (KES 1,500 otherwise). Nothing renews automatically. See the Terms for the details.
How do I make my proof page public?+
Open Settings → Privacy and switch on “Talent pool opt-in”. Your proof page becomes shareable at a public URL (
app.ongozacyberhub.com/p/<your-handle>). You can flip it off any time, and the public URL stops working the moment you do.My drill score seems wrong / unfair+
Drills are auto-graded; some have a rubric and the AI grader can occasionally miss context. Use the Tell Debbie button (left rail) to flag the specific drill. Include the drill title and a quick note on what you expected. The founder reads every one. If the score is genuinely off, we can override it for your record.
How do I cancel or delete my account?+
Open Settings → Billing to cancel a subscription; you keep access through the end of the current period. To delete the account, open Settings → Privacy and scroll to “Delete account”. We do a soft-delete first (30-day window so an accidental deletion can be reversed by emailing us), then a hard purge runs that erases personal data permanently.
I forgot my password+
Open the sign-in page and click Forgot password. The reset link goes to the email on your account. If you also forgot which email you used, email support@ongozacyberhub.com from any address and tell us your first name plus what date you signed up. We can usually find you from that.
Email us directly.
Write to us about anything the FAQ doesn’t answer: a bug, a billing question, an idea, a complaint. The founder reads every one. Reply time is usually under 24h on weekdays.
support@ongozacyberhub.comSigned in? Use the Tell Debbie button in your left rail. Feedback goes to a different inbox from support. No SLA, but the founder reads them all.